Please allow additional time if using shuttles to travel between the terminal, parking lots and rail station as shuttle delays are possible. Travelers should plan to arrive at the terminal 2 hours before scheduled domestic departure.


The USO International Gateway Lounge is a $1.1 million, 5,000 square- foot facility serving 99 percent of the U.S Armed forces traveling to and from duty stations in Europe, Southwest Asia, and the United States. The USO Lounge serves as a “home away from home” to military personnel traveling through BWI Marshall Airport.

USO (United Service Organizations)

International Gateway Lounge | Lower Level, International Pier, Beside Baggage Claim 14

HOURS: 6:00 a.m.-10:00 p.m., daily – Scroll to the bottom of the page for After Hours Information.

The USO serves as a “home away from home” to military personnel traveling through BWI Marshall Airport. Access is privileged to active duty personnel, National Guard, reservists and their dependents. Military ID is required.

serviceperson and son in BWI Marshall Airport

Amenities include:

  • Hospitality desk staffed by knowledgeable USO volunteers
  • Secure baggage storage area
  • Free photocopying and faxing services
  • Family room with cribs, toys, TV/DVD and movie library
  • Restrooms with diaper changing tables
  • 72-inch screen TV lounge with DVD and extensive movie library
  • Snack bar
  • Free wireless internet access courtesy of Cisco Systems
  • Technology center with Internet access provided by Microsoft
  • Wireless phones for domestic and international calls provided by Verizon
  • DSN telephone/fax lines
  • Sleeping room with wake-up calls available
  • Ground transportation and lodging assistance
  • Air Mobility Command (AMC) BWI flight information

Corporate partners include Verizon, Microsoft and Lockheed Martin.

Other USO airport facilities include Washington Dulles International Airport, Ronald Reagan Washington National Airport, and Andrews Air Force Base.

To reach the USO volunteer on duty call 410-859-4425.

If you are arriving at a time when the USO is closed, see below for after hours information.

After Hours Contact Info and Locations
Reporting to Aberdeen Proving Ground 410-278-3885 / 4344
Aberdeen Proving Ground Operator 410-278-1110
BWI Taxi Services Lower Level, Doors 5 & 13
*Note taxi may have to go through post security
Car Rental Shuttle Lower Level, Doors 11 & 16
Fort Meade Post Operator 301-677-6261
Hotel Kiosk Next to Baggage Claims 13 & 14
Payphones To the Right of USO Lounge
Reporting to Walter Reed 202-782-6730 / 32
Reporting to Walter Reed After Hours 202-782-0069
Red Cross 877-272-7337
Red Cross Space “A” Families 800-696-3873

Operation Welcome Home

For information about Welcome Home events at BWI Marshall Airport for returning military from overseas, please visit