Please allow additional time if using shuttles to travel between the terminal, parking lots and rail station as shuttle delays are possible. Travelers should plan to arrive at the terminal 2 hours before scheduled domestic departure.


Information on Accessibility at BWI Marshall Airport

HomeFlying With Us Accessibility

Wheelchair Service

Airlines provide wheelchair service for passengers. Airlines request passengers request service at time of reservation. For those needing to make arrangements after booking, please contact your airline prior to date of travel to add the wheelchair request to your reservation.

For last-minute arrangements, please use one of the contact numbers below. Wheelchair providers vary by airline.

Passengers of Southwest, Sun Country and United can request wheelchair assistance via Prospect Air Wheelchair Services by calling 410-859-8010. Hours of operation are 6:00am-1:30am, 7 days a week.

Prosegur serves all other airlines at BWI Marshall Airport. Passengers interested in requesting wheelchair service should call 410-841-9915. Hours of operation are 4:00am-12:00am, 7 days a week.

For drivers dropping off departing passengers, please inform the service provider to meet the passenger at the outer curb.

TSA Cares

TSA Cares is a helpline that provides travelers with disabilities, medical conditions and other special circumstances additional assistance during the security screening process.


Call 72 hours prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint.

TSA Passenger Support Specialists

Travelers requiring special accommodations or concerned about the security screening process at the airport may ask a TSA officer or supervisor for a passenger support specialist who can provide on-the-spot assistance.

Lift-Equipped Buses

All shuttle buses servicing the BWI Marshall Airport parking lots and the BWI Marshall Rail Station are wheelchair accessible. All drivers are fully trained in the operation of the lift equipment.


Parking for the disabled is available in all BWI Marshall Airport Parking Facilities.

Traveling With Animals

Trained service animals are allowed in the airport at any time. Maryland state law requires all non-service animals to be transported in a carrier while inside the terminal. Visit this page for more on airport regulations. Please contact your airline for details of their animal regulations.

Animal Relief Areas

BWI Marshall Airport travelers who are accompanied by service or other domestic animals can enjoy the convenience of four Animal Relief Areas while at the airport – two are pre-security and two are post-security.

How to find Animal Relief Areas at BWI Marshall Airport.
Pre-Security Post-Security
One Animal Relief Area is located prior to Concourse E on the lower level outside door #19, near the international terminal and adjacent to the Light Rail station.

The second Animal Relief Area can be found in front of the Hourly Garage. It can be accessed three ways:

  • From Concourse B, use the B skywalk to access the Hourly Garage, take the Tower B elevator down to Level 3 (marked “3”). Follow the white lined path to the right and look for a concrete wall opening and red awning overhead on the right-hand side. The paver pathway leads to the Animal Relief Area.
  • From Concourse D, use the D skywalk to access the Hourly Garage, take the Tower D elevator down to Level 3 (marked “3”). Follow the white lined path to the left and look for a concrete wall opening and red awning overhead on the left-hand side. The paver pathway leads to the Animal Relief Area.
  • From Concourse C, take the center elevator down to the Tunnel level (marked “T”). Follow the tunnel to the Hourly Garage. Take the Tower C elevator up to Level 3 (marked “3”). Follow the white lined path to the right and look for a concrete wall opening and red awning overhead on the right-hand side. The paver pathway leads to the Animal Relief Area.
We offer two Animal Relief Areas post-security. One is located at the beginning of Concourse C and the other in the connector between concourses D and E, just beyond the Concourse D/E Security Checkpoint.

Seating is available in all Animal Relief Areas. Owners are asked to clean up after their animals using the waste disposal bags and receptacles provided.

photo of an Animal Relief Area at BWI Marshall Airport

Service Dogs & TSA

TSA passenger screening canine teams may be operationally deployed at the airport, especially near checkpoints. The canines are working animals that are trained to detect traces of explosives concealed on passengers or their belongings. Passengers traveling with animals are asked to use a checkpoint where the working dogs are not assigned at a particular time. Passengers traveling with service animals may continue to use the checkpoint with working dogs.

Services for the Visually Impaired

Aira logo

BWI Marshall Airport has teamed up with Aira. The service connects blind and low-vision individual to highly trained, remotely-located agents via a smart phone app. Learn more by clicking here to view the Aira website.

Other services are also available for passengers with visual impairments. Passengers should contact their airline for assistance when traveling through BWI Marshall Airport.

Telecommunications Devices for the Deaf (TDD)

There are public telephones equipped with Telecommunications Devices for the Deaf (TDD) throughout the airport. There are also TDD phones at the information desks located on the upper level Concourse A/B, lower level in the Southwest Airlines baggage claim 1-5 area, lower level Concourse E as well as the MAA Pathfinders office.

Free Video Calls for the Deaf and Hard of Hearing

Free video calls are available using the Purple Video Relay Service (VRS). The phone is located in the Central Terminal Back Hallway adjacent to Dunkin Donuts.

Unisex Bathrooms

These bathrooms are especially equipped for people with disabilities. It is possible for a person with a disability to use them with or without an attendant. Two pre-security unisex bathrooms are located to the right (just past Hudson News) and to the left of Concourse D security, behind the airline ticket counters.

Adult Changing Stations

Three of the family restrooms at BWI Marshall Airport are equipped with an adult changing station.
– Pre-security near M&T Bank
– In the B/C Connector across from Firkin & Flyer
– Next to Gate D7

The changing stations at BWI were some of the first in the country. They are fixed height, with grab bars on the adjacent walls.

Photo of an Adult Changing Station

Several family restrooms also have adjacent adult changing rooms.

Family Restrooms

BWI Marshall Airport has family restrooms throughout the terminal building.

In Concourse A – Gates A9, A12, near Flying Dog Tap House at the A/B Food Court, pre-security near M&T Bank (equipped with an adult changing table) and one near Bag Belt #1

In Concourse B – Gates B3 (with an adjacent Adult Changing Room), B8, near Silver Diner, pre-security between Hudson News and Southwest Airlines International ticket counter and one between Hudson News and Bag Belt #6

In B/C Connector – Across from Firkin & Flyer (equipped with an adult changing table)

In Concourse C – Gates C2, C9 with an adjacent Adult Changing Room at both locations

In Concourse D – Gates D5, D7 (equipped with adult changing table), D11 and D23 (both with an adjacent Adult Changing Room), plus pre-security near Concourse D exit and in the hallway between Spirit and Delta ticket counters

In Concourse E – Gate E6 (with an adjacent Adult Changing Room)

Maryland Aviation Administration Americans with Disabilities Act and Section 504 of the Rehabilitation Act of 1973 Complaint Procedure

The Americans with Disabilities Act (ADA) states that a public entity is required to inform the public of the protections against discrimination afforded to them by Title II of the ADA, including information about how Title II requirements apply to its particular programs, services, activities and benefits (28 CFR §35.106). Section 504 of the Rehabilitation Act of 1973 prohibits discrimination on the basis of disability in any program, service or activity that receives Federal funds. Maryland Aviation Administration (MAA) receives such funds for airport construction and other programs and services through the Federal Aviation Administration (FAA).

A public entity that employs 50 or more persons is required by the ADA to adopt and publish procedures providing for prompt and equitable resolution of complaints alleging any action that would be prohibited by Title II of the ADA. The MAA procedure is described on our website, and can be found at this link.