Please allow additional time if using shuttles to travel between the terminal, parking lots and rail station as shuttle delays are possible. Travelers should plan to arrive at the terminal 2 hours before scheduled domestic departure.

HomeAt BWI Resources Volunteering at BWI

Volunteering at BWI

Pathfinder Volunteers

Logo of the BWI Marshall Airport Pathfinders volunteering program

The Pathfinders are a team of approximately 200 volunteers who love aviation and have a heart-filled desire to assist people from around the world. The Pathfinders come to us from various professional careers in aviation, government and the private sector. One gentleman is a retired naval aviator and former Chief Pilot with American Airlines. We have several individuals who worked nearby at Ft. Meade with the National Security Agency (NSA). We also have a Pathfinder who is a registered nurse, and another recently retired as a cartoonist with a local newspaper.

Pathfinders contribute at least 4 hours per week staffing several information desks. In 2016, Pathfinder volunteers helped over 66,000 passengers navigate the airport as well as the Baltimore-Washington corridor. The Pathfinders can be found in the terminal seven days a week, 365 days a year.

We are always seeking new members to join the team of Pathfinders! Interested in helping people as they arrive at the region’s busiest airport? Apply here or, for more information, contact our Office of Customer Experience by phone at 410-859-7035 or via email at [email protected].

"I really enjoy the camaraderie among the Pathfinders and look forward to my shift. We have so many interesting, helpful, and friendly people who I am proud to call my friends."

Member of the BWI Pathfinders Team
Stop by an Information Desk to receive assistance from a Pathfinder!

Interested in volunteering as a Pathfinder? – Register Here

Enjoy an exciting and prominent position where you’ll meet interesting people from around the world.

As a BWI Pathfinder, you will help to reinforce the airport’s reputation as a friendly place by greeting travelers, answering questions and assisting thousands to navigate the terminal and the region.

As a member of this elite and highly visible team, you will be serving in an environment that is always dynamic and engaging.


Each Pathfinder completes at least five one-on-one training sessions with a Pathfinder mentor.

Each information desk is equipped with reference binders for you to find answers quickly and easily.

Rewards & Recognition

  • Complimentary Airport Parking
  • Annual Holiday Party
  • Volunteer Appreciation Month Event

Call 410-859-7035 or email [email protected] for information.