Guest Services & Information

     
 

Family Restrooms

BWI Marshall has family restrooms in many locations throughout the terminal building. There are four on Concourse A - one before security between security and the bank (equipped with an adult changing table), one just past security near the Phillips restaurant, one at gate A9 and one in baggage claim on the lower level.

There are five family restrooms in the Concourse B area - one at security, one near the Silver Diner restaurant, one at gate B2, another at gate B7 and one at baggage claim belt 5.

Concourse C has one family restroom - at gate C7.

There is one family restroom in the B/C Connector (equipped with an adult changing table).

There are three near Concourse D - one is in the upper level back hallway near Sam Adams Brewhouse, one in the back hallway behind the United Airlines ticket counter and one at gate D7 (equipped with an adult changing table).

Language Assistance

Baltimore/ Washington International Thurgood Marshall Airport and Martin State Airport offer free interpretation and translation services upon request.

Lockers

There are no lockers at BWI Marshall for luggage storage. All airport baggage storage has been suspended by order of the Transportation Security Administration (TSA). Contact your airline to inquire if they will allow early luggage check-in.

Nursing Stations

BWI has two designated areas with signage, consisting of a few chairs adjacent to an electric wall receptacle, within the foyer entrance to the women's restrooms located on the upper and lower level of Concourse C. Additionally, there are no restrictions on nursing throughout the terminal.

Passenger Information

BWI Marshall’s information desks are located on the upper level ticketing area before Concourse A/B and Concourse D; and on the lower level in the Southwest Airlines baggage claim 1-5 area, lower level Concourse C and Concourse D, and International Concourse arrivals area. Because the information desks are staffed by Pathfinder Volunteers, hours at each desk may vary. A first-level of staffing priority is given to the Concourse D desk and is typically staffed daily from 5:00 am. – 9:00 pm. For general airport information, call 800-I-FLY-BWI.

Pet Relief Areas

BWI Marshall Airport travelers who are accompanied by service or other domestic animals can now enjoy the convenience of pet relief areas while at the airport.

One Pet Relief Area is located at the end of Concourse E on the lower level outside door #19, near the International Terminal and adjacent to the light rail station.

The second Pet Relief Area is located in front of the Hourly Garage. It can be accessed three ways:

  • From Concourse B, use the B skywalk to access the Hourly Garage, take the Tower B elevator down to Level 3 (marked “3”). Follow the white lined path to the right and look for a concrete wall opening and red awning overhead on the right-hand side. The paver pathway leads to the pet relief area.
  • From Concourse D, use the D skywalk to access the Hourly Garage, take the Tower D elevator down to Level 3 (marked “3”). Follow the white lined path to the left and look for a concrete wall opening and red awning overhead on the left-hand side. The paver pathway leads to the pet relief area.
  • From Concourse C, take the center elevator down to the Tunnel level (marked “T”). Follow the tunnel to the Hourly Garage. Take the Tower C elevator up to Level 3 (marked “3”). Follow the white lined path to the right and look for a concrete wall opening and red awning overhead on the right-hand side. The paver pathway leads to the pet relief area.

Seating is available in both areas. Owners are asked to clean up after their animals, using the waste disposal bags and receptacles provided.